17jil Privacy Policy

1 Overview

17jil is an online gaming platform serving players in the Philippines. In the course of providing our services — account management, gaming, deposits, withdrawals, and customer support — we necessarily handle certain personal data about the players who use the platform.

This policy describes our approach to personal data in plain language. We collect only what we need to operate the platform safely and fairly, we keep it for as long as it serves a legitimate purpose, and we do not sell it to third parties for marketing or advertising.

The data practices described in this policy are intended to be consistent with general data privacy principles, including the rights of individuals to access, correct, and request deletion of their personal information where applicable.

2 Data We Collect

We collect personal data through a few distinct channels: registration, account activity, KYC verification, payment processing, and platform interaction. Here is a summary of the categories of data involved:

We do not collect sensitive personal data — such as biometric data, health data, or political affiliations — as part of normal account operations.

3 How We Use Your Data

Personal data collected by 17jil is used for the following purposes:

• Account creation and management: To set up your account, verify your identity, and maintain your account details accurately.
• Payment processing: To process deposits and withdrawals in Philippine Peso through Philippine banking channels and supported e-wallets. Financial data is shared only with the payment processors required to complete each transaction.
• KYC and fraud prevention: To verify that you are who you say you are, that you meet the age requirement of 21 and above, and to detect and prevent fraud, money laundering, and unauthorised account access.
• Platform operation and improvement: To keep the games and technical infrastructure running, investigate errors or complaints, and improve performance based on aggregate usage patterns.
• Customer support: To respond to your queries, resolve disputes, and assist with account issues. Support conversations are retained to ensure continuity and quality.
• Security: To identify suspicious login activity, enforce account restrictions, and protect both player accounts and platform integrity.
• Responsible gaming: To monitor patterns that may indicate problem gambling behaviour and to apply responsible gaming tools where needed. See the Responsible Gaming page for more on this.
• Communications: To send you transaction confirmations, account security alerts, and — where you have opted in — promotional communications about platform activity.

4 Sharing Your Data

17jil does not sell your personal data to third parties. We share personal data only where necessary to deliver the service or comply with applicable obligations:

• Payment processors: Philippine banking and e-wallet payment partners receive only the data needed to process your specific transaction.
• KYC and identity verification providers: Third-party verification services may receive copies of identity documents to complete the KYC process. These providers are bound by confidentiality obligations.
• Technology and hosting providers: Platform infrastructure partners who host, maintain, or process data as part of operating the service. These partners access data only on 17jil's instructions.
• Legal and regulatory obligations: Where required by applicable law, court order, or legitimate request from authorities, 17jil may disclose personal data. We will inform you where legally permitted to do so.
• Anti-fraud and security networks: In cases of suspected fraud or criminal activity, relevant data may be shared with industry fraud prevention services or law enforcement.

Any third party that receives personal data from 17jil is required to handle it with appropriate security and to use it only for the purpose for which it was disclosed.

5 Data Retention

We keep your personal data for as long as your account is active and for a period thereafter as required to meet legal, compliance, and operational obligations. The specific retention periods depend on the type of data:

• Account and identity data is retained for the duration of the account and for a period after account closure to meet regulatory record-keeping requirements.
• Transaction records — deposits, withdrawals, and bet history — are retained in accordance with applicable financial record-keeping standards.
• KYC verification documents are retained for the period required to demonstrate compliance with identity verification obligations.
• Support communications are retained for a reasonable period to enable follow-up, dispute resolution, and quality review.
• Technical and usage data is retained in aggregated or anonymised form for analytical purposes and may be kept indefinitely in that form.

When data is no longer required and no legal basis exists to retain it, it is deleted or anonymised.

6 Security Measures

17jil uses a combination of technical and procedural safeguards to protect personal data from unauthorised access, disclosure, alteration, and loss:

• SSL encryption: All data transmitted between your device and the 17jil platform is encrypted using SSL/TLS. Look for the padlock icon in your browser address bar during any session.
• OTP verification: One-time passwords are used to verify your identity during login, password changes, and financial actions.
• Access controls: Internal access to player data is limited to personnel who require it for their specific role. Access is logged and reviewed.
• Secure payment processing: Financial data involved in deposit and withdrawal transactions is handled through PCI-compliant payment channels. 17jil does not store full bank account numbers on its own servers.
• Incident response: In the event of a data security incident that affects your personal data, 17jil will take steps to contain the incident and, where required, notify affected players within a reasonable timeframe.

You also play a role in account security. Keep your password confidential, do not share your login credentials, and contact support immediately if you suspect unauthorised access to your account.

7 Cookies and Tracking

The 17jil website uses cookies and similar tracking technologies to support platform functionality and understand how players use the site. Cookies are small text files stored on your device by your browser.

We use the following types of cookies:

• Essential cookies: Required for the platform to function — for example, keeping you logged in during a session or maintaining your cashier state. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Help us understand which pages are visited most often, how long players spend on different sections, and where technical issues occur. Data collected is aggregated and not linked to individual identities for reporting purposes.
• Security cookies: Support fraud detection and session security by storing anonymised identifiers that help identify unusual access patterns.

Most browsers allow you to manage or block cookies through their settings. Blocking all cookies may affect your ability to use certain platform features, including staying logged in.

8 Your Rights

As a player on the 17jil platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 17jil support team or email [email protected].

9 Minors

17jil is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone under 21. If we discover that an account has been registered by a person under 21, the account will be closed, collected data deleted, and any funds handled in accordance with our terms and applicable legal requirements.

If you believe that a minor has created an account on 17jil, please contact our support team so we can take prompt action.

10 Policy Updates

This Privacy Policy may be updated from time to time. When we make material changes, we will notify registered players through the platform — for example, via an in-account notification or a notice on the website — before the changes take effect.

Continued use of the platform after the effective date of an updated policy constitutes acceptance of the revised terms. We recommend checking this page periodically, particularly after receiving a notification about a policy update.

11 Contact

For any questions, requests, or concerns about this Privacy Policy or how your personal data is handled, contact the 17jil support team through the Help section inside your account (available 24/7), or by email:

[email protected]

For questions about account terms and usage conditions, refer to the Terms & Conditions.